Help Us Help You!
Please check the following.
1. Are the computer, monitor, and all other peripherals plugged into the electrical outlets on the wall and/or surge outlet strip and turned on?
2. Are all the cables securely connected from the back of the computer to the appropriate device or network wall outlet?
3. Is this computer the only one in your room experiencing the problem?
4. Are computers in other rooms experiencing the same problem?
5. Did you restart the computer?
6. If you determine the network or Internet connection is down to AT LEAST your entire room, please call the office to report the outage.
7. Computer does not print. Is your wifi on or is the network cable attached to the back of the computer?
After you have checked the items listed above, if the problem is not solved use one of the methods below to notify tech. support. Prior to submitting a computer trouble ticket, please reboot the computer and note any message(s) that appear during the startup. Include the message(s) with your description of the problem when creating a new ticket.
Click to create a tech support ticket.
Click to email tech support.
Please check the following.
1. Are the computer, monitor, and all other peripherals plugged into the electrical outlets on the wall and/or surge outlet strip and turned on?
2. Are all the cables securely connected from the back of the computer to the appropriate device or network wall outlet?
3. Is this computer the only one in your room experiencing the problem?
4. Are computers in other rooms experiencing the same problem?
5. Did you restart the computer?
6. If you determine the network or Internet connection is down to AT LEAST your entire room, please call the office to report the outage.
7. Computer does not print. Is your wifi on or is the network cable attached to the back of the computer?
After you have checked the items listed above, if the problem is not solved use one of the methods below to notify tech. support. Prior to submitting a computer trouble ticket, please reboot the computer and note any message(s) that appear during the startup. Include the message(s) with your description of the problem when creating a new ticket.
Click to create a tech support ticket.
Click to email tech support.
